Cons, Software as a Service, and Education

It's certainly no secret here that I love software–as–a–service (SaaS).  You've seen my drooling love statements about Salesforce, my predictions of the CorpTechPocalypse.  It's kind of apparent I'm onboard with moving things into the clouds and services as its faster, cheaper, and let's be honest, kind of cool.

Lately I was working with the service known as Zendesk, a rather nice SaaS provider that provides, simply, a support system – tickets, knowledge bases, etc.  Zendesk lets you create instant support for your company with a few minutes of setup.  You can see why they've attracted some investment as of late.

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