The Emptiness of Business Idiots

(This column is posted at www.StevenSavage.com, Steve’s Tumblr, and Pillowfort.  Find out more at my newsletter, and all my social media at my linktr.ee)

Sorry for the lack of posts. My fiancee got COVID and I took care of her while she isolated, while work was busy, the holiday was happening, etc. So I sort of wasn’t thinking of my columns for awhile. But now I’m back, and it won’t surprise you that I want to discuss my latest mental chew toy, Ed Zitron’s idea of Business Idiots – people who live in the world of vibes, leading while disconnected, having deliberately sought out their disconnected state of power.

Now a strange thing about Business Idiots is that they really do seek a state that is purely performative. If you’ve ever listed to a podcast with some overpromoted idiot with a business degree or a TED talk that is making the audience cringe you know. There are people who have worked their way up the ladder because their only skill is working their way up the ladder.

Ever see a politician good at winning elections and not much else? Wait, don’t answer that, we all have, and we probably voted for one at least once. That’s a Business Idiot.

The thing is these Business Idiots are posing as something they aren’t. Visionaries, geniuses, great leaders. The thing we don’t want to admit – and they don’t want to admit – is that all they are good at is working their way in the system. If there was no “system” they might not be in power, but their sole skill is twiddling the knobs of our culture.

Kind of like people who treat talking to AI as a skillset. Hmmm.

I find it’s hard to actually see this because the business press and hell, the press in general, loves to laud some vapid moron they have access to. They need that access! So they’ll parrot whatever is said to get clicks and sell issues, and the vapid idiot just gets more powerful. However, I recently found a way that helps me understand Business Idiots.

Social Media. Wait, trust me on this, it’s not “old man yells at cloud time.” It may be old man yells at CROWDSTRIKE now and then, but trust me.

I was recently contemplating the utter vapidity of some modern social media stars, which is easy as we have a lot of examples. They’re good at promotion, they’re good at algorithms, they optimize their thumbnail images. They are in short good at marketing, because a lot of social media being about clicks and selling ads, is primarily a marketing machine.

I’m sure you know some teeth-grinding examples. You know the Social Media figures you hate (as opposed to the ones you love that are virtuous and good).

This Social Media manipulation is a skillset. It can get you rich and famous because you’re tweaking a giant social-technical-financial machine. You didn’t build the machine, you don’t work on the machine, but as a user you spend a lot of time figuring out how to work it. So you can reach great heights – and be insulated from reality, and thus a form of Business Idiot.

The thing is on your way up you don’t necessarily get good at anything else. You’re a salesperson and an attention-getter and that’s pretty much it. You may be famous and powerful because our systems love centralization, but you’re not really anyone but the same person podcasting or videocasting about their latest purchase.

Now when I look at these media stars and work backwards it’s a lot easier to see how our social, media, and financial systems can be taken advantage of. You don’t need any skills but hacking a complex system people are used to and that they probably didn’t put a lot of thought in. You don’t have to be anything but a knob-twiddler if you know the right knobs.

And that’s where we get Business Idiots. Worse, people who are quite competent get taught to twiddle the socio-economic knobs, become Business Idiots, and lose whatever they were.

And you know? You can’t run a complex society that way. As, I fear, we are finding out.

Steven Savage

The Un-Measurable Cost of Bullshit

(This column is posted at www.StevenSavage.com, Steve’s Tumblr, and Pillowfort.  Find out more at my newsletter, and all my social media at my linktr.ee)

As my regular readers are painfully aware, I feel a lot of the world is awash in bullshit, and the technology world triply so. We’re sold products we don’t need, that don’t do what we want, from companies who will then collapse and be sold off for parts. Meanwhile too much of the media celebrates innovations that basically burn money and forests while delivering nothing but stock prices. And if you think you know what I’m talking about, once again don’t be so sure, I have a long list of grievances.

And I wonder how much does this stuff cost us? I’m not just talking money, but time, social damage, environmental damage, and having to clean up after it all falls apart.

I think it’s hard to measure because a lot of the economic bullshit is now a loop.

Investors invest in each other and the people they know to get a return, even if a service won’t provide anything. Media breathlessly starts a hype cycle about nothing, and will do it again weeks or months later having learned little. Bookkeeping flummery keeps the real costs off of the books and out of view. Environmental impact is exported. There’s a giant cycle that occupies a lot of time and resources to keep people from asking what time and resources are being consumed.

And we do it all over again repeatedly and more rapidly.

We can’t measure costs of all this meaninglessness as it moves too fast, doesn’t have enough data, because of made-up data, and because we’ll do it all again anyway. We know there’s bullshit in the economy, but we can’t penetrate the veil of it to figure what it costs us until the bill becomes due the hard way.

It’s enough to make you wish you could yell “stop” and we’d all just stop inventing stuff for ten years so we could pick up the pieces and see how much people were lying. And yes, I thought about how long that freeze should be.

I have the unsettling feeling that an enormous amount of our economy is waste that yields little more than line go up for a tiny amount of people. But I’d like if we could pause and find out.

Pause voluntarily, that is. Judging by the way our climate is changing, we’re gonna get a pretty hard pause involuntarily.

Steven Savage

The Scale of Victims

(This column is posted at www.StevenSavage.com, Steve’s Tumblr, and Pillowfort.  Find out more at my newsletter, and all my social media at my linktr.ee)

It sure seems there’s a lot of IT security breaches lately. In fact, it’s to the point where I can’t remember which one inspired this column. It’s probably just as well, since you can map whatever horrific violation of privacy you heard of this week onto this column. There, I’ve sort of written something relatively timeless because people are dumb.

One of the things I wonder about is why more CTOs, CIOs, and so forth aren’t being taken to court, followed by reporters, and in general held freaking responsible for their companies having lousy security. Yes there’s all sorts of shielding from accountability, but you think we’d see some effort, but I think one thing protecting them is that the company is seen mostly as a victim.

I’d argue that’s technically right, the companies were attacked by some external force. But treating companies as equivalent of people ignores their responsibilities. People, individual moral agents, can be victims, but corporations are not people and not moral agents, and treating them as victims like people lets them out of responsibilities. Sorry, Mitt Romney.

Think about a person who is a victim of a crime. Though people often try to blame victims, those blamers are usually both wrong and assholes (and sometimes justifying their own crimes). A person who is victim of a crime is a victim in that someone else chose to behave criminally.. Even if said victim enhanced their own danger it doesn’t remove the culpability of the criminal, who violated social and legal norms that people are expected to follow.

When I watch people shrug as corporation after corporation has customer records placed on the dark web, I see comments about how crappy their security is, but it doesn’t seem particularly judgmental. This impresses me as an echo of the don’t-blame-the-victim mentality.

But corporations are groups of people – organizations. That organization makes certain agreements and promises in order to exist. Security of data is, obviously, part of them. If one’s data is breached, despite the criminals actions, you also take responsibility as you are responsible. If you’re leadership, you should be on the line because you made a promise that this probably won’t happen.

Organizations are about promises and responsibility. Screw that up, and no matter why, someone has to pay as your failure hurt the organization and the people involved. You don’t have to restrain yourself on going after the people who did the actual crime, but corporations have made promises. If you can’t keep them, you’ve got a problem.

In fact, I’d say a corporation that suffers a data breach or similar failure must be investigated to see if it violated social norms. If the corporation made guarantees it could not and did not keep, if good faith effort was not made, the corporation was responsible. There is a failure of the company that echoes the action of the criminal, it too violated norms.

Of course we all know that if we at all ask this we’ll find a lot of corporations have done terrible at security. It’s all cost cutting, half-assed integration, and big bonuses. A lot of companies, if they were really investigated for security problems, would be locked down and sold off for being terrible.

(And yes, I work in Healthcare, which has insanely strict rules, but everyone should for everything, and we remember that these rules protect people.)

We don’t need to act like corporations are victims like people. If they can’t keep their promises, if security violations reveal they’ve done a poor job of protecting people, they’re part of the problem. Some of them should pay. Some shouldn’t exist.

Steven Savage