Technology

Media Mutation

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I noted a few posts back that many industries, geeky industries, are in transition – or should be.  I noted that movie theaters face many challenges, and perhaps even the and of what it means to be a movie theater, or its expansion into something else. I noted publishing is changing. Many, many industries and businesses are in transition, and those in them need to keep up or the changes may well crush them.

So, yes it's important to realize that businesses are changing in this bizarre, wonderful age of technical and media mutation. Yet, if you think about it, media itself is changing. Why should we expect the media to stay the same after all -  it relies on technology which is ever-changing, so it's going to change and morph and modify itself.

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Geek Alert: Epsilon Security Breach

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If you haven't heard, the world's largest email marketing provider, Epsilon had a massive security breach.  There's a good chance that if you've participated in the US (or world) economy some of your data ended up at Epsilon.  This is pretty big.

A few takeaways:

  • This is an example of how much gets outsourced.
  • This is an example of how outsourced services can produce a critical point of failure.
  • You want to keep up on this in case.

– Steven Savage

Cons, Software as a Service, and Education

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It's certainly no secret here that I love software–as–a–service (SaaS).  You've seen my drooling love statements about Salesforce, my predictions of the CorpTechPocalypse.  It's kind of apparent I'm onboard with moving things into the clouds and services as its faster, cheaper, and let's be honest, kind of cool.

Lately I was working with the service known as Zendesk, a rather nice SaaS provider that provides, simply, a support system – tickets, knowledge bases, etc.  Zendesk lets you create instant support for your company with a few minutes of setup.  You can see why they've attracted some investment as of late.

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